Job Title: Referrals Workstream Lead
Location: Head Office Oswestry
Salary: Depedent on Experience
Job Type: Full Time, Permanent
Vacancy Details
Physiological Measurements Ltd are looking for the right kind of person, is that you? You need to be hardworking and prepared to join a great team that is at the core of a growing company. We require caring, compassionate people to join our ever expanding fast paced, busy team.
Main responsibilities of the Role:
- Supervise the Referrals workstream within the Patient Management Centre
- Link in with the other Workstream leads to ensure adequate resources are maintained within workstream
- Support training and development within workstream
- Have excellent knowledge of inclusion/exclusion criteria of customer contracts
- Provide performance reports and call handling statistics to operational management team
- Workstream leads are expected to participate in the tasks within their workstream in addition to supervisory responsibilities.
Key duties include:
- Referrals added within 1 working Day
- Referral trends monitored and actioned
- Monitor DNA/referral rejections and highlight trends
- Configure new Contracts on iPMC2 and add GP’s as required
- Monitor Triage list to ensure it remains within KPI
- Supervision of Urgent referrals IN and other mailboxes
- Clinic List creation
- Associated Admin
- Support development of iPMC2 software with participation in development project meetings
- Management Reports as Required on Workstream
We will provide all the training you need to be able to fulfil this role.