Patient Administrator - Call handler Oswestry

Job description

Physiological Measurements Ltd is an award-winning Ultrasound and Cardiology Diagnostic Service, working in partnership with the NHS, to provide patient appointments nationwide, in a community based setting.

We are looking for motivated, resilient and hardworking individuals to join our friendly and driven patient contact centre.

Key Roles/Duties

  • Answering a variety of incoming calls in a timely manner, delivering a professional and efficient service
  • The receiving, processing, and co-ordinating of referrals. This involves liaising with patients, clinicians and external health professionals and providing a range of related support services.
  • Performing administrative functions associated with booking appointments and dealing with and resolving queries.
  • Contacting NHS patients to arrange a convenient appointment within set KPIs/SLAs
  • Courtesy calling patients, reminding patients of their appointments and informing them of clinic locations and any preparation

Re-arrange patient appointments within set KPIs/SLAs

  • To provide non-clinical advice about clinic appointments and preparation
  • To ensure all telephone enquiries are answered confidently, to provide a customer focused approach.
  • Ensure that all calls are complete to the highest possible standard, in line with our quality monitoring

Essential:

  • Attention to detail
  • Demonstrate ability to achieve in a target focused environment
  • Ability to multitask, work to tight deadlines and possess good analytical skills
  • Experience of prioritizing workloads
  • Exceptionally empathetic – a clear and confident communicator with excellent communication and typing skills
  • Maturity to deal with difficult situations with a smile and empathy
  • The ability to work under pressure within busy times yet still provide an exceptional service

Desirable:

  • Experience of working within an NHS/Healthcare setting
  • Education Level - NVQ level 2 or higher

We will provide all the training you need to be able to fulfil this role.

Job Types: Full-time, Permanent

Salary: £19,160.00 per year

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Registered in England & Wales company number 05478605. Registered address The Old Malt House, Willow Street, Oswestry, Shropshire, SY11 1AJ
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