Patient Management Centre - Technical Lead

Vacancy Details


Job Title
Patient Management Centre - Technical Lead
Location
Oswestry in Shropshire

Vacancy Details

Due to the continuing period of expansion of the business we are seeking to recruit a new role to join the Operations Team.
The role of Operational Performance – Technical Lead will manage and monitor the operational performance of the business. Directly supervising the Operations Team, you will also support the PMC Technical Lead in developing a strong partnership to cultivate open communication, support and excellence across the teams. You will take a hands-on approach and provide the Senior Management Group and Directors with support whilst driving and open can communicate culture.

In addition, the main responsibilities of the role are:

  • Supporting the PMC Technical Lead and deputising in their absence
  • Ensuring the alignment of demand and capacity to maximise utilisation of resources
  • Promoting the importance of data quality, transparency and improvement within the operational delivery of services
  • Working to improve systems and processes within these teams (including iPMC software)
  • Monitoring service performance against individual Service Level Agreements.
  • Production of weekly Operational Delivery Reports
  • Monthly production of team KPI reports and support in production of customer quality reporting
  • Supporting non-clinical training programmes and development of operational team skills
  • First point of contact for complaints regarding the service
  • Investigating complaints and incidents as required
  • Carry out performance and appraisal reviews for Operations Team and follow company processes on Absence and Holiday requests

So, if you possess:

  • A track record of operational performance management including rotas, forecasting, identifying data trends/anomalies, developing change management solutions
  • ILM Level 3 (Institute of Leadership and Management) qualification (desirable)
  • The ability to communicate effectively with all levels internally and externally
  • Competence in training, developing and appraising staff
  • Proficient in the use of all Microsoft Office applications
  • A positive can-do attitude
  • Proficient in the use of all Microsoft Office applications
  • Ability to prioritise and work to strict deadlines
  • Experience in an NHS background (desirable)

Then please send a copy of your CV with a letter indicating why you believe you are suitable for the role to hr@pml.tel no later than 17 May 2019.

Apply
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