Patient Management Centre Administrator

Job Title: Patient Management Centre Administrator 

Location: Head Office Oswestry 

Salary: £20,000-£23,000 per annum

Job Type: Full Time, Permanent

Vacancy Details

Physiological Measurements Ltd are looking for the right kind of person, is that you? You need to be hardworking and prepared to join a great team that is at the core of a growing company. We require caring, compassionate people to join our ever expanding fast paced, busy team.

Key duties include:

  • Performing administrative functions associated with booking appointments and dealing with and resolving queries from staff in clinic
  • To provide non-clinical advice and information about clinic appointments, procedures and arrangements, for staff and patients
  • Return results to doctors surgeries within specified timescales
  • To act as a first point of contact for all enquiries, sometimes of a highly confidential nature, screening/filtering enquiries, taking accurate and full messages as appropriate and referring within the office as necessary
  • Answering a variety of incoming calls in a timely manner, delivering a professional and efficient service
  • The receiving, processing, and co-ordinating of referrals. This involves liaising with patients, clinicians and external health professionals and providing a range of related support services.
  • Contacting NHS patients to arrange a convenient appointment within set KPIs/SLAs
  • Courtesy calling patients, reminding patients of their appointments and informing them of clinic locations and any preparation
  • Re-arrange patient appointments within set KPIs/SLAs
  • To ensure all telephone enquiries are answered confidently, to provide a customer focused approach.
  • Ensure that all calls are complete to the highest possible standard, in line with our quality monitoring

We are looking for the right kind of person, is that you?

  • You need to have a good command of English as you will be talking to patients
  • Experience of working within a Healthcare setting is desirable but not essential
  • Experience of liaising with general public and customers over the telephone is desirable but not essential
  • Experience of speaking with persons of various social, cultural, economic and educational backgrounds
  • Excellent communication skills both orally and written.
  • Highly professional with a friendly and emphatic manner
  • Experience of dealing with clients/customers on the telephone
  • Experience of dealing with outbound and inbound telephone calls would be advantageous
  • Excellent time management abilities, and skill in performing repetitive work according to set procedures
  • High levels of accuracy
  • Good understanding of IT and the ability to learn new systems
  • Education Level - NVQ level 2 or higher is desirable

We will provide all the training you need to be able to fulfil this role.

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Registered in England & Wales company number 05478605. Registered address The Old Malt House, Willow Street, Oswestry, Shropshire, SY11 1AJ
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