Your appointment during Covid-19

CONTACT US: To contact the Patient Management Centre, please call 01691 676 496. Please note, we are experiencing a high volume of calls which may result in an extended waiting time to speak with an advisor.

Alternatively, you are able to email us at and we will respond to you (please allow 48 hours for a response).

We have compiled a list of Frequently Asked Questions regarding any appointment amendments or cancellations during the Covid-19 outbreak - please select the drop down menu from COVID-19 and select Covid-19 FAQs

Please can you arrive 5 minutes early to your appointment. Arriving late for your appointment will mean that, due to safety reasons, you are unlikely to be seen and you will have to rebook.  Please be aware some surgeries do not have parking so please take this into account when planning your journey. 

Some surgeries are requesting patients wait outside for their appointment rather than in the waiting room.  PML Patients will be collected by our clinician and taken to your appointment. Please note: we try to ensure our clinics are run to time; however, there may be instances when you could be waiting longer than 5 minutes outside for your appointment. 

Opening Hours 

Our Patient Management Centre is open for calls on Monday to Saturday from 8am to 8pm and 9am - 5pm on Sunday. Please note - we are currently experiencing high volumes of calls which may mean an extended wait to speak with an operator. Thank you in advance for your patience and understanding       

Coronavirus Latest Information:


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Registered in England & Wales company number 05478605. Registered address The Old Malt House, Willow Street, Oswestry, Shropshire, SY11 1AJ
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