Delivering innovative services in partnership with the NHS since 2005, whilst providing healthcare organisations and patients access to high quality diagnostics
We are a quality accredited company and central to our services are robust clinical and quality frameworks, designed to conform and exceed national and local requirements. We work with commissioning organisations to ensure that services delivered meet criteria such as CQUIN, QOF, QIPP and aid with CIP.
British Standards Institute
BSI 9001:2015
The purpose of ISO 9001 is to provide the requirements for a quality management system (QMS), which is a framework for an organisation to control its processes in order to achieve objectives including customer satisfaction, regulatory compliance and continual improvement.
Care Quality Commission Registered for Diagnostic and Screening Procedures
From October 2010, all adult social care providers and independent healthcare providers need to be registered with the Care Quality Commission (CQC). Following a rigorous and thorough application process, PML have achieved compliance under the scope of "Diagnostic and Screening Procedures". As part of the application process, PML have demonstrated to the CQC that we meet the "essential standards of quality and safety" required to ensure our patients received the best quality of care within our service.
Connecting for Health, Information Governance Statement of Compliance
The Information Governance Statement of Compliance (IG SoC) is the process by which organisations enter into an agreement with NHS CFH for access to the NHS National Network (N3). The process includes elements that set out terms and conditions for use of NHS CFH systems and services including the N3, in order to preserve the integrity of those systems and services.
The steps in the IG SoC process set out a range of security related requirements which must be satisfied in order for an organisation to be able to provide assurances in respect of safeguarding the N3 network and information assets that may be accessed. This gives clinicians and commissioners the added guarantee that all patient information and records are kept inside the NHS N3 network and not transmitted using other methods.
PML provides patients with a service which is:
Timely
Maximum patient pathway is 6 weeks from receipt of referral to return of results to referring GP/Clinician.
Equitable
Our Equity of Access policy ensures that patients with any special needs are identified at the point of referral, and arrangements made prior to appointments to ensure equitable access to our services.
Safe
We have comprehensive policies on patient and staff safety and ensure that safety is central to the delivery of our service.
Effective
Clinically proven red, amber and green (RAGs) reporting criteria for all diagnostics performed ensures patient results are managed in a timely & effective manner.
Patient - Centred
Patient feedback is central to the continual development and improvement of our service. Patient questionnaires combined with patient feedback form an integral part of the review and improvement of the service.
Quality
Comprehensive Clinical Governance and a robust ISO 9001:2015 Quality Management Systems ensures continuous delivery of quality throughout our services.
Innovation
PML's innovative approach to service delivery ensures vertical integration between care organisations, allowing for a more effective patient pathway.
Productivity & Capacity
The structure of our service model ensures that services have the agility to respond to changes in service demand and capacity allowing maximum productivity at all times.
Prevention
PML have proven that through an innovative approach to service redesign significant reduction in inappropriate and unnecessary referrals to secondary and tertiary centres. Such improvements allow funding to be redirected into the community for use in prevention and awareness of cardiovascular conditions.
Effectiveness
PML have proven that the services we deliver are effective in reducing waiting times, increasing accessibility and community engagement in addition to significant cost savings.
Efficiencies
PML's services have delivered significant cost savings to our customers in the provision of productive, innovative, quality services which have lead to the effective management of community based diagnostics and the prevention of unnecessary diagnostics in secondary/tertiary centres.
Performance Measurement
PML's innovative and unique Patient Management Centre software application enables fully customisable Key Performance Indicators (KPI's) reports to be viewed, giving real time statistics. The KPI's provide comprehensive information for managers about the productivity and effectiveness of the service.
Performance Evaluation
In addition to the KPI reports, PML provide customers with a comprehensive service report on a monthly basis to ensure appropriate evaluation of our services takes place regularly between all stakeholders. One of PML's core competencies is to be able to appropriately respond to any changes required within our services through suitable engagement with our customers, patients, and other local stakeholders.
The principles of the QIPP programme are met by PML in the following way, ensuring that each pound spent by healthcare organisations is used to bring the maximum benefit and quality of care to patients:
Quality
Comprehensive Clinical Governance and a robust ISO 9001:2015 Quality Management System ensures continuous delivery of Quality throughout our services.
Innovation
PML's innovative approach to service delivery ensures vertical integration between care organisations, allowing for a more effective patient pathway.
Productivity & Capacity
The structure of our service model ensures that services have the agility to respond to changes in service demand and capacity allowing maximum productivity at all times.
Prevention
PML have proven that through an innovative approach to service redesign significant reduction in inappropriate and unnecessary referrals to secondary and tertiary centres. Such improvement allows funding to be redirected into the community for use in prevention and awareness of cardiovascular conditions.
Quality and innovation are fundamental to our service model and pathways. PML work closely with healthcare organisations to ensure that the measurement for the specific innovation metrics and goals outlined in the CQUIN initiative are achieved, and captured as part of the service performance indicators. PML actively encourage the promotion of innovative practice in partnership with healthcare organisations.
PML understand the importance of achieving the quality indicators in the domains laid out in the QOF framework. Patient Experience, Clinical excellence and Organisational elements such as patient information, education and training are central to our business model and practice.
