Job Title
Operational Performance - Technical Lead
Location
Oswestry in Shropshire
Vacancy Details
Due to the continuing period of expansion of the business we are seeking to recruit a new role to join the Operations Team.
The role of Operational Performance – Technical Lead will manage and monitor the operational performance of the business. Directly supervising the Operations Team, you will also support the PMC Technical Lead in developing a strong partnership to cultivate open communication, support and excellence across the teams. You will take a hands-on approach and provide the Senior Management Group and Directors with support whilst driving and open can communicate culture.
• Supporting the PMC Technical Lead and deputising in their absence
• Ensuring the alignment of demand and capacity to maximise utilisation of resources
• Promoting the importance of data quality, transparency and improvement within the operational delivery of services
• Working to improve systems and processes within these teams (including iPMC software)
• Monitoring service performance against individual Service Level Agreements.
• Production of weekly Operational Delivery Reports
• Monthly production of team KPI reports and support in production of customer quality reporting
• Supporting non-clinical training programmes and development of operational team skills
• First point of contact for complaints regarding the service
• Investigating complaints and incidents as required
• Carry out performance and appraisal reviews for Operations Team and follow company processes on Absence and Holiday requests
• A track record of operational performance management including rotas, forecasting, identifying data trends/anomalies, developing change management solutions
• ILM Level 3 (Institute of Leadership and Management) qualification (desirable)
• The ability to communicate effectively with all levels internally and externally
• Competence in training, developing and appraising staff
• Proficient in the use of all Microsoft Office applications
• A positive can-do attitude
• Proficient in the use of all Microsoft Office applications
• Ability to prioritise and work to strict deadlines
• Experience in an NHS background (desirable)
