Frequently Asked Questions 

Please Note:  Please can you arrive 5 minutes early to your appointment to prevent any delays.  If you are late to your appointment, due to safety reasons, you are unlikely to be seen and will have to reschedule.  Please be aware some surgeries do not have parking so please take this into account when planning your journey. 

PLEASE NOTE:  Some surgeries are requesting patients wait outside for their appointment rather than in the waiting room.  PML Patients will be collected by our clinician and taken to your appointment.  Please note: we try to ensure our clinics are run to time, however there may be instances when you could be waiting longer than 5 minutes outside for your appointment.  

If you have any questions regarding this, please contact our Patient Management Centre on 01691 676496



Do I still need to wear a mask when regulations have changed?

Absolutely! We ask all our patients to wear a face covering during their appointment.  This is to ensure the ongoing safety for our patients and staff.  NHS guidelines stipulate masks to be worn in clinical environments

 I am considered to be clinically vulnerable, do I still attend my appointment?

The Government has stressed that even if you are considered to be clinically vulnerable you should continue to access NHS services and attend medical appointments. Our clinicians all wear PPE and follow strict cleaning protocols.  We do as much as we can to ensure the environment is as safe as possible and COVID screen patients prior to thier arrival at clinic and as part of their appointment.  However, if you are concerned and do not wish to attend your appointment, please contact our Patient Management Centre on 01691 676496 and we will refer you back to your GP. 

What are the screening questions for COVID-19

  1. Do you have any COVID symptoms? 
  2. Do you have any reason to be isolating?
  3. Have you recently tested positive for COVID?


If you answer YES to any of the above questions, please cancel your appointment and follow government guidelines


Can I still attend my appointment if a member of my household has Covid or I have been in contact with someone who has tested positive?

Yes, providing you are not experiencing any symptoms.

Please contact our Patient Management Centre as soon as possible so that an alternative appointment can be arranged if you are feeling unwell. 

Is there anything I need to do to prepare for my appointment?

Depending on the type of appointment you are having, some do require you to follow some instructions prior to your appointment. Please See Preparing for your Appointment page

Further information can be found on Important Information page

Please arrive 5 minutes early for your appointment 

To reduce the risk of spreading COVID-19, patients are asked to arrive at the clinic on their own.  If a chaperone is needed for your appointment, there will be a HCA in the room who will carry out this role.  Unless you require assistance, you should attend your appointment on your own please.   Anyone accompanying you will not be allowed in the clinic room during your appointment

If at any time you suspect you have COVID please contact our Patient Management Centre to cancel your appointment.

How do I get in touch to discuss my appointment with someone?

You can call the office number 01691 676496 or email us if you have access to the internet at and we will respond to you (please allow at least 48 hours). Our telephone lines are open Monday to Saturday from 8am to 8pm and 9am - 5pm on Sundays.

Please note - we are currently experiencing high call volumes which may mean an extended wait to speak with an operator.

Why have I been discharged?

We may discharge you back to your GP for the following reasons:

- If we are unable to reach you via phone, text message or letter

- If you are unable to attend any of the appointments we offer you

 - If you do not attend an appointment or, if you cancel with less than 24hours notice 

I am not sure if I still need/want my appointment?

Please let us know at your earliest opportunity if you no longer require your appointment. 

Why am I receiving a text message?

We want to book you into an appointment that suits you so please contact us to arrange. 

I have received 2 text messages for my appointment – why?

You will have been booked in for 2 separate scans which will take place during the same appointment.  Please come to the earlier appointment time texted to you. 

I am having an AECG - will I be able to shower whilst wearing my monitor?

When wearing an AECG monitor for 24 hours patients will be unable to shower during this time.  This is so we can get the optimum recording quality possible.

After approximatley 48 hours the electrodes start to deteriorate. For longer recordings patients will be provided with additional electrodes enabling patients to shower and then change their electrodes at the same time.  

This will be explained during the appointment.

Many thanks for your co-operation and patience during these extraordinary times. 

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