Important Information

Important Information - Keeping You Safe 

Please arrive at your appointment 5 minutes early. If you are late to your appointment, due to safety reasons, you are unlikely to be seen and will need to reschedule.  Please be aware some surgeries do not have parking so please take this into account when planning your journey. 

PLEASE NOTE:  Some surgeries are requesting patients wait outside for their appointment rather than in the waiting room.  PML Patients will be collected by our clinician and taken to your appoitment. Please note: we try to ensure our clinics are run to time, however there may be instances when you could be waiting longer than 5 minutes outside for your appointment. 

If you have any questions regarding this, please contact our Patient Management Centre on 01691 676496

Screening of Patients for Covid-19

We will contact you to book your appointment.  Please read these questions below as part of the screening for Covid-19.  Are you / anyone in  your family experiencing any of these symptoms:

For COVID-19 these will all be new symptoms 

  1. Do you have a new persistent cough?
  2. Do you have shortness of breath?
  3. Do you have a temperature?
  4. Do you have a loss of or change in smell?
  5. Do you have a loss or change in taste?
  6. Do you have a new skin rash?
  7. Do you have any reason to be isolating?

If you answer YES to any of the above questions, please cancel your appointment and follow government guidelines or call NHS Test and Trace. Please can you contact us once you are symptom free or have finished your period of isolation, and we can re-book your appointment

Please also consider:

  1. Do you suspect you have previously had COVID-19 more than 3 weeks ago, and are you still experiencing residual symptoms?  If so, please ensure you are tested.  If your test is negative we can proceed with your appointment. 


Government guidelines can be found:   

Can I bring anyone with me to my appointment?

To minimise the risk of spreading COVID-19 we ask that patients do not bring anyone to their appointment.

If a chaperone is required there will be a AIA present in the clinic room who will act as the chaperone during your appointment

Anyone accompanying you to your booking will not be allowed into the clinic room with you

After Your Appointment

If you become COVID-19 symptomatic up to 3 weeks after your appointment with us, please contact us immediately -01691 676496 or email [email protected] 

Lateral Flow Tests

Due to the Omicron variant we are asking all patients to take a lateral flow test, if possible, prior to their appointment.

Face Coverings

All patients attending an appointment must come wearing a face covering.


 If you are exempt from wearing a face covering for medical reasons please advise our patient management centre before your appointment. 


Hand Washing

Effective handwashing and hand hygiene is key to help reduce the spread of Covid-19. This simple task ensures you are reducing the risk of spreading the infection to others and must be followed up to 14 days prior to your appointment.

We will ask you to wash your hands as part of your appointment.  For effective handwashing technique please see the NHS guidelines -


Temperature Checking

You will have your temperature checked via an infrared thermometer on arrival at your appointment 


What if I need an interpretor/translator with me?

If you require a translator during your appointment, please notifiy our Patient Management Centre ahead of your booking

During your appointment we will contact a telephone interpreting service who will be able to help translate during the booking



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Registered in England & Wales company number 05478605. Registered address The Old Malt House, Willow Street, Oswestry, Shropshire, SY11 1AJ
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